RETURNS OF PRODUCTS / REFUNDS / EXCHANGE POLICY
Product pictures provided on this site are provided to help recognize products. Due to packaging redesign and improvements these may not reflect exactly on the package you receive. We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was input into the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order. To complete your return, we require a receipt or proof of purchase.
Papanda Group Pte Ltd shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by email at [email protected] or FB messenger by the next working day within 24 hours. Returns/Exchange/Refunds can be arranged Under the following circumstances:
- If any Product has been delivered in a damaged condition, or if the Product is out of date, or if a Product which was ordered and invoiced is not included in the delivery, or if the wrong Product is delivered, Papanda Group Pte Ltd shall either refund the Customer the value of that Product, or replace the Product.
- If any Product which was not included in the Customer's order is delivered to the Customer, Papanda Group Pte Ltd shall collect the Product from the Customer.
- If the Customer has been charged for a Product which has not been delivered, Papanda Group Pte Ltd shall refund the Customer the value of the Product as originally charged to the Customer.
- If a Customer is charged more than the value of a Product, Papanda Group Pte Ltd shall refund to the Customer the difference.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment on which the original purchase was made.
- Due to hygienic issues, no return and refund for Roaze products if the packaging is opened.
All refunds will be made via the same mode of payment within reasonable time. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
All replacements of Products shall be effected in the shortest time possible.